FILE A COMPLAINT

Complaints Policy for hdxxxadult.com

Who We Are and How to Contact Us

hdxxxadult.com is operated by csxpay.com.
Email us at payment@csxpay.com 
Call us at (424) 277-2775 

Toll Free Number (888) 346-6027

Interpretation

In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. Additionally, "business days" refers to any day that is not a Saturday, Sunday, or public holiday in the USA.

Who Can Use This Complaints Policy?

Whether or not you are a User of hdxxxadult.com, you can use this Complaints Policy to alert us to any complaint you have relating to our services.

How to Make a Complaint

If you have a complaint about hdxxxadult.com (including any complaint about content appearing on hdxxxadult.com or the conduct of a User), please send your complaint to payment@csxpay.com. Include your name, address, contact details, a description of your complaint, and, if your complaint relates to content, the URL for the content in question.

How We Handle Complaints of Illegal or Non-Consensual Content

Upon receiving your complaint about illegal or non-consensual content:

• We will take appropriate steps to investigate your complaint within a suitable timeframe based on the nature of your complaint.
• If we need further information or documents from you, we will contact you.
• We will investigate your complaint in good faith within seven (7) business days.
• If we determine that the content is unlawful or non-consensual, we will immediately remove it and notify you of our decision via email or other electronic message.
• If we determine that the content is not unlawful or non-consensual, we will notify you of our decision via email or other electronic message.

How We Handle Other Complaints

Upon receiving other complaints:

• We will take appropriate steps to investigate your complaint within a suitable timeframe based on the nature of your complaint.
• If we need further information or documents from you, we will contact you.
• We will, in good faith, take appropriate actions to address the issue raised by your complaint. If your complaint is about content on hdxxxadult.com and we find that the content breaches our Acceptable Use Policy, we will act quickly to remove it.
• We are not obligated to inform you of the outcome of your complaint.

Unjustified or Abusive Complaints

If you are a User of hdxxxadult.com, you warrant (legally promise) that you will not make any complaint under this Complaints Policy that is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.